Frequently asked questions
Everything you need to know about buying, riding and owning a GoGo e-bike in Australia. Can't find your answer? Reach out via our Contact page.
E-bike rules vary by state and territory. In most of Australia, power-assisted pedal cycles are limited to 250W of continuous rated power, with assistance cutting off at 25 km/h. GoGo e-bikes are built with Australian riding in mind, but you're responsible for riding in line with the rules where you live. Please check with your local transport authority before riding on public roads or paths.
Compliant e-bikes that meet the power-assisted pedal cycle rules generally don't require a licence, registration or CTP insurance in most Australian states and territories. Requirements can change, so always confirm the current rules with your local road authority.
Yes. We ship Australia-wide with tracked delivery at a flat shipping rate. Once your order is on its way, you'll receive tracking details by email so you can follow it every step of the way.
Delivery times depend on your location and stock availability. Metro areas are usually quicker than regional and remote areas. You'll always get a tracking link so you know exactly where your order is.
Every GoGo e-bike includes a 12-month warranty covering key components against manufacturing defects. For the full warranty terms for your specific model, see the product page or get in touch with our team.
Real-world range depends on rider weight, terrain, assist level, tyre pressure and weather. For the most accurate guidance, check the specifications listed on your model's product page.
GoGo e-bikes are designed for everyday Australian conditions, including light rain. Avoid heavy rain, deep water and submerging any electrical components, and dry your bike after wet rides to keep it in good condition.
Your GoGo arrives mostly assembled, with just a few simple steps to get riding. Basic tools and instructions are included. If you'd prefer, a local bike shop can help with final assembly and a safety check.
Charge with the supplied charger, avoid regularly draining the battery completely, and store it in a cool, dry place. Topping up the charge every so often — even when you're not riding — helps preserve battery health.
If something isn't right, contact us as soon as possible and we'll help. Returns are handled in line with your rights under Australian Consumer Law and our store returns policy. Where possible, please keep the original packaging.