Refund policy
RETURNS & REFUNDS
We want you to be completely satisfied with your purchase.
Returns
You may request a return within 14 days of receiving your order.
To be eligible:
- The item must be unused and in original condition
- All original packaging must be included
Non-Returnable Items
We do not accept returns for:
- Used products
- Items damaged due to misuse
- Products not in original condition
Refunds
Once your return is received and inspected, we will notify you of the approval.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Contact
Email: support@gogoebikes.com.au