Privacy Policy

Last updated: April 24, 2026

This Privacy Policy describes how GoGo Ebikes (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website.

By using our services, you agree to the collection and use of your information in accordance with this policy.

1. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, shipping and billing address
  • Payment Information: payment details processed securely through third-party providers
  • Order Information: products viewed, added to cart, purchased, or returned
  • Account Information: login details and preferences (if applicable)
  • Communication: messages sent through customer support or contact forms
  • Device Information: IP address, browser type, and device data
  • Usage Data: how you interact with our website

2. HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you (when placing an order or contacting us)
  • Automatically through cookies and tracking technologies
  • From service providers and partners

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Personalize your shopping experience
  • Send order updates and important notifications
  • Deliver marketing communications (you can opt out at any time)
  • Prevent fraud and ensure security

4. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with:

  • Payment processors
  • Shipping and logistics partners
  • Website and analytics providers
  • Marketing and advertising platforms

These parties only use your information to provide services on our behalf.

5. SHOPIFY

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve the platform.

To learn more, visit:
https://privacy.shopify.com/en

6. COOKIES & TRACKING

We use cookies and similar technologies to:

  • Improve site functionality
  • Analyze traffic
  • Personalize content and ads

You can control cookies through your browser settings.

7. DATA SECURITY

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure.

8. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

9. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability

To exercise your rights, contact us using the details below.

10. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

12. INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed outside your country, including by our service providers.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

14. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

GoGo Ebikes

Email: info@gogoebikes.com.au

Phone: +61 424 947 477